Refunds & cancellation

1. What we sell

• Sevo Biz App is business software sold as a subscription. The Starter, Growth and Business plans are billed monthly or yearly, in Sri Lankan rupees (LKR), at the prices on the pricing page. The Enterprise plan is priced by quotation.
• Every new account starts with a free 14-day trial. No card is needed for the trial, and nothing is charged unless you choose a paid plan.
• You pay in advance for each month or year. If you pay by card, PayHere charges your card when you subscribe and then automatically at the start of each new month or year until you cancel. If you pay by bank transfer, we send an invoice for each period.

2. Delivery of the service

• Sevo Biz App is a digital service. You use it in a web browser, or install it from the browser as an app. Nothing is shipped and there is no physical delivery.
• Access starts immediately: the trial as soon as you sign up, and a paid plan as soon as the payment is confirmed - at once for a card payment, and when we have checked the transfer for a bank payment. Your invoices and receipts are always available in the product under Settings → Plan & billing.

3. How to cancel

• The account administrator can cancel at any time in Settings → Plan & billing, or by writing to support@webdesigns.lk or sending us a message on WhatsApp (+94 77 178 3557).
• Cancellation takes effect at the end of the period you have already paid for. You keep full use of the product until then, and no further charges are made after you cancel.
• After the paid period ends, your data is kept for 90 days in case you come back or want to export it, and is then deleted.
• A trial needs no cancelling: if you do not choose a plan, the account simply pauses and nothing is charged.

4. Refunds

• Monthly plans: cancel any time. The month you have started is not refunded, and nothing more is charged.
• Yearly plans: if you cancel within 30 days of paying, we refund the unused months pro-rata. For example, a yearly plan cancelled 20 days after payment is refunded 11/12 of the price paid. After 30 days a yearly plan is not refunded; it stays active until the end of the year you paid for.
• Duplicate or wrong charges: a charge taken twice, a charge after you cancelled, or a charge for the wrong amount is refunded in full.
• Changing plans: when you move to another plan, the unused days of the current plan are added to the new period, so nothing you paid for is lost. Plan changes do not create a cash refund.

5. How refunds are paid, and how long it takes

• A card payment is refunded to the same card, through PayHere. A bank transfer is refunded by bank transfer to the account it came from.
• Refunds are made in LKR, for the amount you paid, including any tax charged on it.
• We answer every refund request within 3 working days. An approved refund is processed within 7 working days of approval. Your bank may take a few more days to show it on your statement.

6. How to ask for a refund

Write to support@webdesigns.lk with your business name, the invoice number (for example INV-000123, shown on the invoice under Settings → Plan & billing) and the reason, or send the same details on WhatsApp (+94 77 178 3557). If you see a charge you do not recognise, please contact us first: we can usually put it right faster than a dispute through your bank.

These rules sit alongside our Terms of service and do not take away any right you have under the law of Sri Lanka.