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Help centre · Point of sale

Closing the shift and the Z report

Count the cash drawer at the end of the shift, see the expected cash and the variance, and close the shift.

Who can do this: Anyone who can sell

Before you close

Every open order must be paid or discarded first. If any are still open, the till lists them when you choose Close shift; open each one to finish it, or tap Discard.

Check the sync status in the top bar. If sales from this device have not reached the server yet, the close window warns you that they are not in the totals.

Close the shift

  1. Open the till menu (the menu button at the right of the top bar) and tap Close shift.
  2. Read the shift summary: Sales (and how many were voided), Returns, Gross sales, Discounts, Refunds, Net sales, the total for each payment method, the Cash at the start and the Expected cash in drawer.
  3. Count the cash in the drawer. To count note by note, tap Count by notes and coins and type how many of each you have: 5,000, 2,000, 1,000, 500, 100, 50 and 20 notes, and 10, 5, 2 and 1 coins. The till adds it up, shows the Total counted and fills in Counted cash. Or type the total in Counted cash yourself.
  4. The Difference appears: Balanced, Short (the drawer has less than expected) or Over (it has more), with the amount.
  5. Add a Note if something needs explaining, for example a shortage you know about.
  6. Tap Close shift. Tap Keep selling instead if you are not ready.

The Z report

After closing, the till shows Shift #… closed with the Z report on paper: the sales and returns, gross sales, discounts, tax, refunds and net sales, what was taken by each payment method, the opening float, the expected and counted cash, and the Difference (Short or Over). Tap Print Z report to print it on the receipt printer, then Done. The next person to use the till opens a new shift; the cash in the drawer is filled in for them from this count (or from the usual cash for the till).

Every Z report stays in the back office under Point of sale → Shifts, to look at or print again later.

Expected cash is the opening float plus the cash payments recorded in this shift. Voided sales are left out.

Closing while offline

If the device is offline, you can still count the drawer and close. The message Shift closed on this device appears. The shift and its sales are sent to the server when the connection returns, in the right order. The Z report is then under Point of sale → Shifts in the back office.

Do not clear the browser data or reset the device while sales are waiting to be sent. Signing out is safe: the device keeps its unsent sales.

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