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Help centre · Point of sale

Gift cards

Sell gift cards at the till, let customers pay with them like money, check what a card holds, add money to it, refund onto a card and cancel a lost one.

Who can do this: Every cashier sells and takes gift cards; managers see all cards under Point of sale → Gift cards

Sell a gift card

  1. At the till, open the menu and tap Gift card.
  2. Stay on Sell. Tap a value (LKR 1,000, 2,000 or 5,000) or type one.
  3. Choose how the customer pays: Cash, Card or Wallet / QR.
  4. Tap Sell gift card. The till shows the card with its code, a QR code and its value.
  5. Tap Print the slip and give it to the customer.

Selling a gift card needs the internet: every card gets its own code. There is no VAT when a card is sold; VAT is on the goods when it is spent.

Pay with a gift card

  1. Ring up the sale and tap Pay.
  2. Choose Gift card and type or scan the code on the slip.
  3. Tap Take. The till reads what the card holds: if it holds less than the sale, it pays what it holds.
  4. Pay any rest another way and tap Complete sale.
  5. Tap Complete sale. When the till is online it checks with Sevo that the card still holds the amount before the sale is done. If the card was spent in the meantime, the till says so, the card comes off the order, and you take the rest another way.

If the till is offline, it takes the code as typed and checks the card when the sale is sent. A card that did not hold enough is marked for the manager to check.

Check a card or add money

  1. Open the menu and tap Gift card.
  2. Choose Check balance, type or scan the code and tap Check to see what the card holds.
  3. To put more on a card, choose Add money, type or scan the code, enter the value, choose how the customer pays and tap Add money.

Refund onto a gift card

  1. Start the return as usual: menu, then Return / refund. Find the receipt and choose what comes back.
  2. Under Refund method choose Onto a gift card. A sale paid with a gift card starts on its own card.
  3. Choose A new gift card, or A card the customer has: type or scan its code and tap Check.
  4. Tap Refund. A new card shows with its code and value: tap Print the slip and give it to the customer.

Refunds onto a gift card need the internet. No cash leaves the drawer: the refund is money the shop owes on the card, like a card sold.

Cancel a lost or unwanted card

  1. Go to Point of sale → Gift cards and open the card.
  2. Tap Cancel this card (managers with the Run offers permission).
  3. Choose what happens to the money: Move it to a new card when the customer lost the card or it is damaged, or The shop keeps it when the customer will not use it.
  4. Say why, and tap the button. A moved card shows the new card: print the slip for the customer.

A cancelled card can no longer pay or take money, and its old code stops working at once. Money the shop keeps is income on 4910 Gift card breakage; a move changes nothing in the books.

Voids, returns and the books

Voiding a sale paid with a gift card puts the money back on the card.

A return can be refunded onto a gift card, a new one or the customer's own. Goods bought with a gift card go back onto that card unless you choose another way.

What cards still hold is money the shop owes (Gift vouchers outstanding, 2300). Point of sale → Gift cards lists every card with what it holds, when it was sold and last used, and its history. The Z report shows the gift cards sold on the shift, and cash taken for them is in the drawer count.

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